Payments, Returns and Shipping
We accept Paypal, VISA, and MasterCard.
Change of Mind Returns
Should you change your mind about a purchase, you have 14 days to return the item to us in original condition and packaging. You can opt for a store credit or refund on your purchase amount. Postage and handling in this situation will be at the expense of the customer. Please send us an email at firstname.lastname@example.org for assistance with your return.
Damaged/Faulty Items Returns
If an order unfortunately arrived damaged, please contact us at email@example.com within 7 days of receipt and we will be happy to accept your return. We will either provide a full refund or exchange the same product for new one, subject to availability. We can also provide an exchange with another product of your choice that is of equal value.
Please be aware sale items are not exchangeable or refundable.
Shipping + Delivery
When you place an order with Poppy & Penelope, you can have your purchases delivered, or you can pick them up in person from our Malvern East store.
Any orders over $150 will receive free shipping within metropolitan Australia. For any questions, feedback or concerns please contact us via email where we will be able to answer any queries you may have.
All prices listed are in Australian dollars, and are inclusive of 10% GST.
We offer a flat shipping rate of $9.95 for metropolitan areas.
Due to the wide range of products Poppy & Penelope offer, shipping rates for regional or remote areas will vary depending on the weight of your order and delivery location. Please contact us for a custom shipping rate as we want to make sure you receive your order at a reasonable shipping rate.
Most capital cities will receive orders within 1-3 business days. For regional areas and Western Australia please allow 4-7 business days for delivery.
Once your order has left our premises, you will receive a shipping notification email to keep you in the loop. This email contains your tracking number so you can track the status of your order through the FastWay Couriers website.
Poppy & Penelope does not presently ship to addresses outside of Australia.